Refund Policy
Last updated: October 19, 2026
We want you to be happy with your course. If a course is not right for you, you can ask for a refund under the rules below.
30-day money-back guarantee
- You can request a full refund within 30 days of purchase if you have completed less than 20% of the course lessons.
- To request a refund, email support@lvlarena.games from the email address on your account and include the course name and the date of purchase. You do not have to give a reason, but feedback helps us improve.
- We reply within 3 business days. Approved refunds are sent back to the original payment method by our payment partner. Depending on your bank, the money usually arrives within 5–10 business days.
- When a refund is issued, access to the course is removed.
When refunds are not available
- More than 30 days have passed since the purchase, or
- you have completed 20% or more of the course lessons, or
- the account shows signs of abuse, such as repeated buy-and-refund cycles or sharing access with other people.
Technical problems
If something in a course does not work — a video does not play, files are missing, or access did not appear — email support@lvlarena.games first. We will fix it or, if we cannot, refund you even outside the 30-day window.
Payment partner
Payments are processed by our payment partner, which acts as the merchant of record. Refunds are issued through that partner, and its own buyer terms also apply to your purchase.